Customer Service Officer | Community Bank Strathfield | NSW
About the job
The job as a Customer Service Officer at Bendigo Bank is all about putting you in the driver's seat of service delivery, where you can truly make a difference in customers' lives. This dynamic role allows you to explore customer needs, support their digital literacy, and be the friendly face of the branch. The team thrives on collaboration and lifelong learning, ensuring that everyone feels valued and empowered to grow.
You'll be responsible for
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Exploring customer needs
Engaging in in-depth conversations to help customers achieve their financial goals while collaborating with specialists.š
Supporting digital literacy
Assisting customers with their online banking needs as offerings continue to innovate.š¢
Being the face of the branch
Processing transactions, handling cash, investigating queries, and assisting with paperwork while keeping risk considerations in mind.Key criteria
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Customer service experience
Demonstrated experience in a customer service environment achieving targets.View
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Attention to detail
Strong focus on secure and accurate transactions with a risk mindset.View
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Communication skills
Confidence in engaging with customers face-to-face and over the phone.View
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