Bendigo Bank1 follower90 jobs

Customer Service Officer

JuniorPart-timeOfficeRushworth VIC 3612, AustraliaBusiness operationsPeople and cultureCustomer servicePosted 1 month ago
View your fit0 of 9 criteria met

About the job

The Customer Service Officer position at Bendigo Bank is all about making a difference in customers' lives by helping them achieve their banking goals. This role is vital for delivering exceptional service and fostering community connections. The team values collaboration, lifelong learning, and creating a positive impact, making it a great fit for those looking to grow in a supportive environment.

You'll be responsible for

🔍

Exploring customer needs

Engaging in in-depth conversations to help customers achieve their financial goals.
💡

Supporting digital literacy

Assisting customers with their digital literacy and online banking needs as offerings innovate.
👥

Being the face of the branch

Processing transactions, handling cash, and assisting with queries while prioritizing risk considerations.

Skills you'll need

🤝

Customer service experience

Experience in a customer service environment with the ability to achieve targets.
🔍

Attention to detail

Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
🗣️

Communication skills

Confidence to communicate with new and existing customers face to face and over the phone.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Customer service experience
Demonstrated experience in a customer service environment achieving targets.

View

Attention to detail
Strong focus on secure and accurate transactions with a risk mindset.

View

Communication skills
Confidence in face-to-face and phone interactions with customers.

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Teamwork ability
Proven knack for collaboration and achieving goals with others.

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Banking knowledge (preferred)
Experience in the banking and finance industry is a plus.

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