Australian Financial Complaints Authority
3 interested18 jobs

Customer Service Officer

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 5 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Customer Service Officer position at AFCA is all about making a real impact by delivering exceptional phone-based customer service. This job is crucial in helping consumers and complainants navigate their issues, ensuring they feel heard and supported. The team thrives in a flexible, inclusive environment that values every voice and encourages personal and professional growth.

You'll be responsible for

🌟

Delivering exceptional customer service

Providing outstanding phone-based service to consumers, complainants, representatives, and AFCA members.
🗣️

Understanding complainants' issues

Interacting directly with complainants to understand their concerns and provide accurate information.
🛤️

Guiding through AFCA processes

Assisting complainants in navigating the AFCA processes smoothly and effectively.

Key criteria

📞

Phone-based customer service experience

Demonstrated experience in structured phone-based customer service.

View

💻

Strong computer literacy

Proven ability to navigate multiple systems and learn new technologies quickly.

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🤝

Conflict resolution skills

Experience managing difficult interactions with empathy and calmness.

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Meet the team

About the company

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3 criteria for this job
Phone-based customer service experience
Demonstrated experience in structured phone-based customer service.

View

Strong computer literacy
Proven ability to navigate multiple systems and learn new technologies quickly.

View

Conflict resolution skills
Experience managing difficult interactions with empathy and calmness.

View

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