Followmont Transport Pty Ltd
JuniorFull-timeHybridBrisbane QLD, AustraliaAdministrationCustomer servicePosted 22 hours ago
About the job
The Customer Service Officer job is all about providing exceptional service to customers in a banking environment. This position plays a crucial role in helping customers explore their financial needs while fostering relationships and trust. The team values collaboration, proactive attitudes, and a commitment to exceeding customer expectations, creating a supportive and dynamic workplace.
You'll be responsible for
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Providing exceptional customer service
Acting as the first point of contact in the Branch, ensuring customers receive outstanding service and support.💬
Conducting needs-based conversations
Engaging with customers to understand their financial needs and explore opportunities in personal banking and lending.📱
Educating customers on digital banking
Helping customers navigate and utilize digital banking solutions effectively to enhance their banking experience.What we're looking for
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Exceptional communication skills
Demonstrated ability to engage and connect with customers effectively.View fit
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Relationship building experience
Proven experience fostering strong relationships with customers.View fit
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Customer service background
Experience in delivering outstanding service in a customer-focused environment.View fit
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