Bayside Council (NSW)1 follower12 jobs

Customer Service Officer

JuniorFull-timeOfficeSydney NSW, AustraliaAdministrationPeople and cultureCustomer servicePosted 2 days ago
View your fit0 of 9 criteria met

About the job

The Customer Service Officer position at Bayside Council is all about making a positive impact in the community. This job is essential for delivering excellent customer service and ensuring that community members receive the support they need. The team values collaboration and is dedicated to creating a supportive environment where everyone can thrive.

You'll be responsible for

📞

Delivering customer service

Providing professional, timely service via phone, face-to-face, and digital channels.
✉️

Responding to enquiries

Addressing enquiries, feedback, and service requests in line with Council standards.
📚

Promoting Council programs

Guiding customers through Council programs, services, and digital tools.

Skills you'll need

📞

Customer service experience

Previous experience working in a customer service call centre is essential for this job.
🗣️

Communication skills

Excellent communication and interpersonal skills are necessary for engaging with customers effectively.
🧩

Problem-solving

Enjoying problem-solving and working collaboratively within a team is crucial for success in this position.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Customer service call centre experience
Proven experience in a customer service call centre environment.

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Excellent communication skills
Demonstrated ability to communicate effectively with diverse audiences.

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Problem-solving skills
Experience in collaboratively resolving customer issues.

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Digital systems proficiency
Comfortable using and learning various digital tools.

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Timely service delivery
Ability to provide efficient service across multiple channels.

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