Marsh McLennan76 jobs

Customer Service Officer

JuniorFull-timeHybridCrown St, Wollongong NSW 2500, AustraliaPeople and cultureOperations consultingCustomer servicePosted 2 days ago
View your fit0 of 9 criteria met

About the job

Join Mercer as a Customer Service Officer in Wollongong, where you will be an essential part of a team dedicated to providing exceptional support to fund members. Your efforts will ensure inquiries are handled with care and professionalism, making a real difference in people's lives. The team thrives on collaboration and values a vibrant, inclusive culture that encourages personal and professional growth.

You'll be responsible for

📞

Answering incoming calls and emails

Providing factual information to assist fund members with their inquiries.
👂

Actively listening to members

Gaining a practical understanding of their situations to provide tailored support.
❤️

Building rapport with members

Offering empathetic assistance to ensure a positive experience.

Skills you'll need

🌟

Excellent customer service skills

Ability to provide exceptional support and assistance to fund members.
🗣️

Outstanding communication and active listening skills

Willingness to go the extra mile to understand and assist members.
📞

Proven experience in handling high work volumes

Experience in a customer service, call centre, or similar environment.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Customer service skills
Demonstrated excellence in providing customer support and assistance.

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Active listening experience
Proven ability to understand and respond to customer needs.

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Experience in high-volume environments
Background in managing inquiries in fast-paced settings.

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Computer literacy
Proficient in using online information systems for customer interactions.

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Written communication skills
Ability to produce clear and effective correspondence.

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