This job offers an exciting opportunity to join The Perth Mint's Retail Customer Service Team for a 3-month parental leave cover. Making a real difference in customers' day-to-day experiences, you'll be part of a diverse team that values trust and connection. The Perth Mint is committed to creating an inclusive workplace where everyone can thrive and feel supported.
You'll be responsible for
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Providing customer support
Making interactions smooth, simple, and supportive for customers by answering questions and processing orders.✅
Ensuring customer satisfaction
Following up to ensure that customers receive their orders as expected and addressing any concerns.👥
Collaborating with the team
Working closely with team members to foster a supportive and efficient work environment.Skills you'll need
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Customer service experience
Demonstrated ability to listen well, communicate clearly, and keep things organized in a busy environment.🔍
Attention to detail
A keen eye for detail and a proactive mindset to ensure tasks are completed accurately.💻
Tech-savvy
Comfortable using email and phone, as well as the technology that supports customer service operations.View more