BOQ Group43 jobs

Customer Service Officer - Rockhampton

JuniorMid levelFull-timeOfficeRockhampton City QLD 4700, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Customer Service Officer position is an exciting opportunity for those passionate about customer service and banking. This job plays a vital role in providing exceptional service to customers while helping them explore their financial needs. The team thrives on collaboration, inclusivity, and a commitment to exceeding customer expectations.

Meet the team

About the company

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You'll be responsible for

🌈

Providing exceptional customer service

Acting as the first point of contact in the Branch, ensuring customers receive outstanding service.
💬

Conducting needs-based conversations

Engaging with customers to understand their financial needs and explore opportunities in personal banking and lending.
📱

Educating customers on digital solutions

Helping customers navigate and utilize digital banking tools effectively.

Key criteria

💬

Customer service experience

Demonstrated experience in delivering exceptional customer service.

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🤝

Relationship building skills

Proven ability to build strong relationships with customers.

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📱

Digital banking knowledge

Experience educating customers on digital banking solutions.

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View more

A meaningful career starts with a match

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4 criteria for this job
Customer service experience
Demonstrated experience in delivering exceptional customer service.

View

Relationship building skills
Proven ability to build strong relationships with customers.

View

Digital banking knowledge
Experience educating customers on digital banking solutions.

View

Effective communication skills
Strong verbal communication skills for engaging with customers.

View