BOQ Group51 jobs

Customer Service Officer - Rockhampton

JuniorMid levelFull-timeOfficeRockhampton City QLD 4700, AustraliaPeople and cultureCustomer servicePosted 1 day agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Customer Service Officer position is an exciting opportunity for those passionate about customer service and banking. This job plays a vital role in providing exceptional service to customers while helping them explore their financial needs. The team thrives on collaboration, inclusivity, and a commitment to exceeding customer expectations.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🌈

Providing exceptional customer service

Acting as the first point of contact in the Branch, ensuring customers receive outstanding service.
💬

Conducting needs-based conversations

Engaging with customers to understand their financial needs and explore opportunities in personal banking and lending.
📱

Educating customers on digital solutions

Helping customers navigate and utilize digital banking tools effectively.

Key criteria

💬

Customer service experience

Demonstrated experience in delivering exceptional customer service.

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🤝

Relationship building skills

Proven ability to build strong relationships with customers.

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📱

Digital banking knowledge

Experience educating customers on digital banking solutions.

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A meaningful career starts with a match

View your fit

4 criteria for this job
Customer service experience
Demonstrated experience in delivering exceptional customer service.

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Relationship building skills
Proven ability to build strong relationships with customers.

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Digital banking knowledge
Experience educating customers on digital banking solutions.

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Effective communication skills
Strong verbal communication skills for engaging with customers.

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