About the job
This job is about becoming a Customer Service Officer at BOQ Group, where you will be the first point of contact for customers in the Branch. Providing exceptional customer service is key, as you will help customers explore their financial needs and educate them on digital banking solutions. The team values collaboration and a proactive attitude, creating a supportive environment for personal and professional growth.
You'll be responsible for
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Providing exceptional customer service
Acting as the first point of contact for customers and ensuring their needs are met with high-quality service.💬
Conducting needs-based conversations
Engaging with customers to understand their financial needs and exploring opportunities in personal banking and lending.📱
Educating customers on digital banking solutions
Helping customers navigate and utilize digital banking tools effectively for their convenience.Key criteria
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Exceptional communication skills
Demonstrated ability to communicate effectively with diverse customers.View
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Relationship building experience
Proven experience in establishing and maintaining customer relationships.View
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Digital banking knowledge
Understanding of digital banking solutions and their benefits for customers.View
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