Customer Service Representative – 12 month contract.
About the job
The Customer Service Representative job at Challenger Limited offers an exciting opportunity to be the first point of contact for customers, assisting them with their queries and guiding them through our products and services. This role is crucial in enhancing customer experience and ensuring financial security for a better retirement. The team thrives in a fast-paced environment, valuing adaptability, professionalism, and a customer-focused approach.
You'll be responsible for
📞
Responding to customer enquiries
Handling customer inquiries via phone and email, providing assistance and guidance.🔑
Taking ownership of issues
Seeing issues through to resolution and ensuring customer satisfaction.⚖️
Balancing priorities
Managing competing priorities while maintaining accuracy and attention to detail.Key criteria
📞
Customer service experience
Proven experience in customer service, preferably in a call centre.View
📝
Strong communication skills
Demonstrated written and verbal communication skills for clear interactions.View
🔍
Attention to detail
Experience maintaining accuracy in record-keeping and processing.View
