About the job
This job is about being the friendly face of the Service Centre, where you will support customers in accessing essential services. Your impact will be significant as you help resolve issues and provide guidance, making a real difference in your local community. The team thrives on collaboration and adaptability, creating a warm and supportive environment for both customers and colleagues.
You'll be responsible for
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Providing customer support
Delivering professional, respectful, and customer-focused support through face-to-face interactions and phone inquiries.📞
Assisting with service access
Helping customers access information, resolve issues, and connect with essential services.🏡
Creating a welcoming environment
Ensuring customers feel valued, supported, and understood during their interactions.Key criteria
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Strong communication skills
Proven experience in effective verbal and written communication.View
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Customer service experience
Demonstrated background in delivering exceptional customer support.View
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Phone interaction skills
Experience managing inbound calls in a customer-focused environment.View
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