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JuniorFull-timeOfficeSydney NSW, AustraliaCustomer support operationsCustomer servicePosted 2 weeks ago
About the job
This job is about joining the Client Services team to provide empathetic and knowledgeable assistance to customers regarding their life insurance. Supporting customers through inbound calls, you will help them feel confident in their decisions while contributing positively to the team culture. The team values collaboration and aims to deliver high-quality customer experiences from a beautiful new office in the heart of Sydney.
You'll be responsible for
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Responding to customer calls
Handle inbound customer calls and provide accurate, helpful information to support their needs.📝
Maintaining records
Keep clear and accurate records of customer interactions to ensure effective follow-up and service.📚
Participating in training
Engage in training and development to stay updated on products and compliance standards.What we're looking for
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Customer service experience
Demonstrated experience in a customer-focused role, such as call centre.View fit
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Strong verbal communication skills
Proven ability to communicate clearly and empathetically over the phone.View fit
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Solutions-oriented mindset
Experience in problem-solving while maintaining professionalism.View fit
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