About the job
The Customer Service Representative position at Service NSW is all about creating a welcoming and positive experience for every visitor. This job plays a crucial role in enhancing customer satisfaction and strengthening the community's trust in government services. The team thrives on collaboration, support, and a shared commitment to exceptional service, making it a fantastic opportunity for those who enjoy helping others.
You'll be responsible for
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Providing exceptional customer service
Responding to a wide range of enquiries and concerns with genuine care and professionalism, ensuring a positive experience for every customer.🤝
Collaborating with team members
Working closely with teammates to keep operations running smoothly and contribute to a supportive environment.🔒
Maintaining confidentiality
Handling confidential and personal information responsibly, ensuring trust and security in all interactions.Key criteria
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Strong customer service skills
Proven ability to provide exceptional support and assistance.View
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Intermediate computer skills
Experience navigating multiple systems confidently and efficiently.View
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Attention to detail
Demonstrated capability in managing complex enquiries accurately.View
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