About the job
This job is all about providing exceptional customer service while managing work requests in a fast-paced environment. As a Customer Service Representative at Sodexo’s Australian Command Centre, you will play a vital role in ensuring smooth operations and customer satisfaction. The team values collaboration and a positive attitude, making it a great place to grow and thrive.
You'll be responsible for
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Answering incoming calls
Handling high volumes of incoming calls in line with Service Level Agreements.📝
Triaging service requests
Processing online service requests and generating work orders to site.🔗
Liaising with stakeholders
Coordinating with Sodexo staff and third-party vendors to schedule works and escalate critical requests.Key criteria
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Customer Request Management experience
Experience using CRM systems to manage service requests.View
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Exceptional communication skills
Strong verbal and written skills for effective customer interaction.View
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Attention to detail
High level of accuracy in processing requests and generating work orders.View
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