Customer Service Specialist - Full Time
About the job
The Customer Service Specialist job at Pepper Money is all about being the friendly face for customers after their loan settlements. This role plays a crucial part in helping customers with their queries, ensuring they feel supported and informed. The team thrives on collaboration and values a positive, inclusive work environment where everyone can contribute to success.
You'll be responsible for
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Providing exceptional customer service
Provide exceptional service to our customers in Australia and New Zealand, covering both mortgages and asset finance products.📧
Managing inbox
Respond to customer emails promptly and in line with our policies.📝
Lodging complaints
File and manage customer complaints to ensure compliance with regulations, or collaborate with our customer resolutions team to find solutions.Key criteria
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Call-centre experience
Experience in a fast-paced contact centre handling 50-60 interactions daily.View
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Email response skills
Proven ability to respond to customer emails promptly and accurately.View
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Accurate note-taking
Demonstrated experience maintaining detailed notes on customer accounts.View
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