Customer Service Specialist - IAM
About the job
As a Customer Service Specialist (Internal Account Manager) at efm Logistics, you will play a vital role in delivering an exceptional logistics experience. Your contributions will directly impact customer satisfaction and operational efficiency. The team thrives on collaboration, innovation, and a commitment to professional growth.
You'll be responsible for
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Supporting freight movement
Managing the day-to-day movement of freight within your portfolio to ensure smooth operations.🔍
Providing insights
Offering valuable insights into the movement of customer freight and potential issues to Major Account Managers.🤝
Building relationships
Establishing solid long-term relationships with your dedicated account portfolio across various industries.Key criteria
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Tertiary qualification or 2+ years customer service experience
Demonstrated educational background or relevant experience in customer service.View
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Strong communication and problem-solving skills
Proven ability to communicate effectively and resolve issues efficiently.View
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Proficiency in Microsoft Office Suite
Experience using Microsoft Office tools for reporting and communication.View
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