Customer Service Specialist - IAM
About the job
As a Customer Service Specialist at efm Logistics, you will play a crucial role in delivering an exceptional logistics experience. Your work will directly impact the efficiency of freight movement and customer satisfaction. The team thrives on collaboration, innovation, and a commitment to professional development, making it a fantastic place to grow your career.
You'll be responsible for
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Supporting and managing freight movement
Overseeing the day-to-day movement of freight within your portfolio to ensure smooth operations.🔍
Providing insights to Account Managers
Delivering valuable insights into customer freight movement and potential issues to enhance logistics experience.🤝
Building long-term relationships
Establishing solid relationships with your dedicated account portfolio across various industries and transport providers.Key criteria
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Tertiary qualification or 2+ years customer service experience
Demonstrated educational background or relevant experience in customer service.View
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Strong communication skills
Proven ability to communicate effectively, both written and verbally.View
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Proficiency in Microsoft Office Suite
Experience using Microsoft Office tools for reporting and communication.View
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