Amazon62 followers359 jobs

Customer Solutions Manager, ANZ

Mid levelSeniorFull-timeHybridMelbourne VIC, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Customer Solutions Manager (CSM) position in the Australia and New Zealand (ANZ) team is a unique opportunity to drive business transformation through AI and Cloud technologies. This role is pivotal in helping customers transition from strategy to execution, ensuring they achieve their desired outcomes. The team values high autonomy, collaboration, and the ability to navigate ambiguity, making it an exciting environment for those who thrive on challenges.

You'll be responsible for

🚀

Leading customer engagements

Driving complex customer engagements with measurable impact across multiple business outcomes and lines of business.
🤝

Advising senior stakeholders

Serving as a trusted advisor to senior customer stakeholders, shaping AI and Cloud transformation strategies.
🔑

Executing strategic initiatives

Owning end-to-end execution of strategic customer initiatives, including change management and governance.

Key criteria

💼

5+ years of program management experience

Proven experience leading large-scale technical programs successfully.

View

🤝

2+ years of customer engagement

Demonstrated experience working with customer executives to solve problems.

View

🔧

Technical knowledge across IT domains

Experience with compute, networking, security, data, and AI/ML technologies.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories
Apply on Amazon
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
5+ years of program management experience
Proven experience leading large-scale technical programs successfully.

View

2+ years of customer engagement
Demonstrated experience working with customer executives to solve problems.

View

Technical knowledge across IT domains
Experience with compute, networking, security, data, and AI/ML technologies.

View

Business case development skills
Ability to connect technical adoption to measurable business outcomes.

View

A meaningful career starts with a match

Get started

Similar jobs

View all
Dialpad
Dialpad
Sr. Manager, Customer Success & CX, APACSydney, NSW · Full-time
As the Sr. Manager, Customer Success & CX for APAC at Dialpad, you will lead a dynamic team dedicated to enhancing customer experiences across international markets. Your role is pivotal in bridging technical delivery with long-term value realization, ensuring that our largest global customers successfully deploy and expand their use of our AI-driven platform. The team thrives on collaboration, curiosity, and a commitment to excellence, making every conversation count.
Macquarie Technology Group
Macquarie Technology Group
Customer Solutions EngineerSydney, NSW · Full-time
The Customer Solutions Engineer position at Macquarie Telecom is an exciting opportunity to join a dynamic team focused on delivering exceptional customer experiences. This hands-on technical job involves designing, implementing, and delivering customer solutions across a diverse portfolio of services. Collaboration with project managers, customers, and engineering teams is key to ensuring high standards and successful outcomes.
Snowflake
Snowflake
Senior Manager, Customer Enablement & ActivationSydney, NSW · Melbourne, VIC · Full-time
The Customer Activation Partner Lead for APJ at Snowflake is a dynamic opportunity to redefine how education drives customer success. This role is pivotal in ensuring that customers not only understand but also maximize the value of their purchases. Collaboration with sales, customer success, and learning teams is key, fostering an environment where education is seen as a growth lever rather than an afterthought.
Expeditors
Expeditors
Customer Technology Solutions ManagerSydney, NSW · Full-time
The Customer Technology Solutions Manager (CTSM) job is all about supporting the region by showcasing Expeditors’ innovative customer-facing technology solutions. This position plays a crucial role in driving customer dependency through technology, ensuring that clients receive the best possible service. The team thrives on collaboration and communication, working together to empower each other and enhance customer experiences.