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Customer Solutions Manager, ANZ

SeniorFull-timeHybridSydney NSW, AustraliaPosted 1 month agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

This job is about leading a team of Customer Solution Managers who partner with customers to transform their AI and cloud strategies into real outcomes. The impact of this job is significant, as it involves not only coaching and developing the team but also engaging directly with customers to solve complex challenges. The team thrives on collaboration, innovation, and a commitment to delivering exceptional customer experiences.

You'll be responsible for

👥

Leading and developing a team

Leading, coaching, and developing a team of experienced Customer Solution Managers to support customers across various industries.
🤝

Engaging with customers

Engaging directly with customers to drive results, resolve challenges, and help them best engage with AWS services.
⚙️

Implementing operational mechanisms

Designing and implementing scalable mechanisms that improve team efficiency and enhance customer experience.

Key criteria

👥

People management experience

5+ years leading high-performing technical teams.

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💼

Customer engagement expertise

5+ years in customer-facing roles with senior executives.

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☁️

Cloud technology knowledge

Working knowledge of cloud architecture, AI/ML, and security.

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5 criteria for this job
People management experience
5+ years leading high-performing technical teams.

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Customer engagement expertise
5+ years in customer-facing roles with senior executives.

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Cloud technology knowledge
Working knowledge of cloud architecture, AI/ML, and security.

View

Operational improvement track record
Proven ability to build scalable mechanisms for efficiency.

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Relevant certifications
AWS Certified Solutions Architect or equivalent AI/ML certification.

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