Customer Solutions Specialist - Asset Finance
About the job
The job is about being a compassionate and solutions-focused Collections Officer at Pepper Money, where you will help Asset Finance customers facing financial difficulties. Your work is crucial in guiding individuals toward tailored payment solutions that foster positive outcomes. The team thrives on meaningful conversations and collaboration, creating a supportive environment where everyone can succeed.
You'll be responsible for
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Finding the right solutions
You’ll work with customers to understand their situation and help them find payment options that work for them.📞
Managing customer interactions
You’ll respond to customer enquiries in line with service level agreements and regulatory requirements.❤️
Empathetic engagement
You’ll manage your portfolio with care, using empathy and professionalism to build trust and meet objectives.Key criteria
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Collections experience
Proven experience in collections processes and contact centre systems.View
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Clear communicator
Demonstrated verbal and written communication skills.View
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Customer-focused
Passionate about delivering high-quality service to customers.View
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