About the job
As a Customer Success Consultant at Streamtime, you'll be the first point of contact for customers seeking assistance, playing a crucial role in their journey with the platform. Your impact will be felt as you help creative teams navigate challenges and maximize their experience. The team thrives on collaboration, ensuring that everyone contributes to customer success while learning and growing together.
You'll be responsible for
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Managing support inbox
Owning the day-to-day operations of the support inbox, ensuring timely and clear responses to customer queries.🤖
Improving AI support
Monitoring and enhancing the Fin AI setup by reviewing responses and updating the knowledge base.📞
Conducting customer calls
Running short calls and help sessions with customers to provide direct support and guidance.Key criteria
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Team player
Enjoys making other people's work easier — this role supports consultants across two hemispheres.View
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Curious problem-solver
Digs into the actual cause rather than passing the question along.View
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Customer support experience
Demonstrated experience providing clear and timely customer support.View
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