HSBC
Customer Success Director
DirectorFull-timeHybridSydney NSW, AustraliaCustomer successPosted 2 months ago
About the job
This job is about driving customer success at Salesforce, the leading AI CRM company. As a Director, you will partner with customers to ensure they receive the maximum value from their Signature Success Plan, enhancing their experience and implementation health. The team thrives on collaboration, innovation, and a commitment to Salesforce's core values, empowering each member to be a Trailblazer in their career journey.
You'll be responsible for
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Orchestrating customer deliverables
Serve as the single point of accountability for all Signature deliverables and customer health.🤝
Building executive relationships
Cultivate relationships with customer IT and business leadership to ensure alignment and success.📈
Managing Joint Account Plans
Create and manage the Customers’ Joint Account Plan to ensure cohesive Customer Success strategy.What we're looking for
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Customer Success experience
Demonstrated experience managing large enterprise customers in Customer Success.View fit
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Salesforce expertise
Extensive knowledge of Salesforce products and best practices.View fit
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Executive relationship building
Proven ability to cultivate relationships with C-level executives.View fit
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