IBM9 followers30 jobs

Customer Success Engineer - ANZ

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 4 months agoVerified 22 hours ago
Pending fitX of Y criteria met

About the job

As a Customer Success Engineer at IBM Global Sales, you will play a vital role in designing client solutions that leverage current product capabilities. Your work will drive adoption and expansion of IBM products, ultimately accelerating client value. The team thrives on collaboration, curiosity, and empathy, creating a supportive environment where everyone can grow and make a lasting impact.

You'll be responsible for

📈

Delivering technical proof points

Create and deliver technical proof points through technical accelerators to demonstrate the value of IBM products to clients.
🌟

Driving customer value

Activate entitlements by finding sponsors, conducting use-case workshops, and establishing measurable business outcomes with client sponsors and stakeholders.
🗺️

Developing success plans

Create a success plan that describes deployment roadmap(s), milestones, and outcomes with client sponsors and stakeholders to ensure successful adoption and expansion of IBM products.

Key criteria

🛠️

Technical solution design experience

Experience designing client solutions using current product capabilities.

View

📊

Client engagement skills

Proven ability to drive product adoption and establish measurable outcomes.

View

📈

Product demonstration experience

Experience delivering technical proof points through various accelerators.

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View more

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5 criteria for this job
Technical solution design experience
Experience designing client solutions using current product capabilities.

View

Client engagement skills
Proven ability to drive product adoption and establish measurable outcomes.

View

Product demonstration experience
Experience delivering technical proof points through various accelerators.

View

Success plan development
Experience creating deployment roadmaps and milestones for product adoption.

View

Integration expertise
Familiarity with technologies like IBM App Connect and API Connect.

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