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Key Customer Success Manager - Perth, WA

Mid levelSeniorFull-timeOfficeWestern Australia, AustraliaPosted 7 hours agoVerified 1 day ago
Pending fitX of Y criteria met

About the job

The Key Customer Success Manager at Corporate Traveller is a vital position focused on driving customer profitability, retention, and growth. This job is all about delivering exceptional customer value and optimizing travel programs for complex, high-touch customers. The team thrives on collaboration and innovation, ensuring that every customer receives the best service and technology available.

You'll be responsible for

💼

Driving customer profitability

Identifying opportunities for value-added sales and ensuring fees are charged as per agreements.
🌐

Building relationships

Engaging with customers at all levels and developing strong internal and external business relationships.
🚀

Delivering innovation

Keeping customers informed of the latest products and implementing enhancements to customer programs.

Key criteria

📊

Customer success experience

3+ years in customer success or account management.

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🌍

Travel industry knowledge

Proven experience in the Travel & Tourism sector.

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🤝

Relationship building skills

Demonstrated ability to build multi-level customer relationships.

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5 criteria for this job
Customer success experience
3+ years in customer success or account management.

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Travel industry knowledge
Proven experience in the Travel & Tourism sector.

View

Relationship building skills
Demonstrated ability to build multi-level customer relationships.

View

Data analysis capabilities
Experience analyzing customer data to identify growth opportunities.

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CRM proficiency
Experience using Salesforce or similar CRM systems effectively.

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