Slyp
Mid levelFull-timeRemoteAustraliaBusiness operationsPeople and cultureCustomer successPosted 3 weeks ago
View your fit0 of 9 criteria met
About the job
Deel is on a mission to unlock global opportunities for every person, team, and business through its all-in-one payroll and HR platform. As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies, ensuring that everyone gets paid and protected, no matter where they are. The team thrives in a dynamic, collaborative environment, tackling complex challenges that impact millions while driving meaningful impact and building expertise.
You'll be responsible for
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Managing accounts
The Customer Success Manager II will manage a diverse portfolio of SMB/MM or ENT and Payroll accounts, focusing on low to mid-sized spend accounts and those with strategic growth potential.⚠️
Identifying risks
Identify and flag risks that could lead to customer churn, engaging appropriate internal stakeholders to resolve issues swiftly while managing customer communications.🤝
Building relationships
Build relationships with key stakeholders and conduct regular business reviews, ensuring a high-quality experience for customers on a day-to-day basis.What we're looking for
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4+ years client-facing experience
Demonstrated experience in customer success or account management roles.View fit
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Payroll client exposure
Experience working with payroll accounts is essential.View fit
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Analytical skills
Ability to synthesize data into actionable insights.View fit
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