Customer Success Manager
About the job
This Customer Success Manager job focuses on ensuring high-value customers in the Energy & Utilities segment achieve a significant return on their investment with Salesforce's platform. By acting as a trusted advisor and extension of the customer’s workforce, you will address both technical and business concerns, aligning them with customer priorities. The team thrives on collaboration, innovation, and a commitment to delivering exceptional customer experiences.
You'll be responsible for
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Customer Accountability and Value Alignment
Serving as the single point of customer accountability, ensuring delivery of all Signature deliverables and managing the overall customer experience.🌟
Strategic Advisory and Stakeholder Management
Developing and maintaining strong relationships with key stakeholders, acting as a trusted advisor to drive innovation and engagement.⚙️
Technical Health, Adoption, and Risk Management
Monitoring customer health and adoption, proactively addressing technical concerns and ensuring stability and performance.Key criteria
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3+ years in customer success or SaaS
Experience driving business value in customer success environments.View
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Strong consulting skills
Ability to influence C-level conversations and handle objections.View
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Industry expertise in Energy & Utilities
Understanding of industry impacts on customer business.View
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