About the job
The Customer Success Manager job at Instant is all about being a strategic growth partner for eCommerce brands, helping them unlock revenue and maximize their investment in technology. This role is crucial as it drives revenue and fosters long-term partnerships with customers. The team thrives on collaboration, innovation, and a customer-first culture, ensuring everyone is aligned in delivering exceptional value.
You'll be responsible for
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Owning the onboarding process
Getting customers live quickly and efficiently, ensuring a seamless handover from Sales and setting clear expectations for both customers and internal teams.🤝
Building consultative relationships
Ensuring customers continuously see value in Instant through regular check-ins and strategic business reviews, using data to highlight wins and opportunities.📈
Driving account growth
Identifying opportunities for additional product adoption and partnering with Sales to support upsell and cross-sell initiatives, reinforcing the measurable impact of Instant.Key criteria
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Customer success experience
Proven background in Customer Success or Account Management roles.View
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Analytical skills
Strong ability to leverage data for customer decision-making.View
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Communication skills
Excellent relationship-building abilities with customers.View
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