About the job
The Customer Success Manager position at Slyp is all about building strong relationships with enterprise and mid-market clients, ensuring they achieve success through innovative technology. This role is crucial as it drives client engagement and account growth, helping retailers leverage their POS data for enhanced customer experiences. Slyp values collaboration across teams, creating a supportive environment where exceptional client experiences are delivered.
You'll be responsible for
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Managing client relationships
Owning the primary relationship with a portfolio of clients to ensure their success with Slyp's technology.🚀
Driving adoption
Working cross-functionally to promote the use of Slyp's platform among clients, enhancing their engagement.🔍
Identifying opportunities
Using data analytics to identify trends and opportunities for account growth and improvement.What we're looking for
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5+ years in customer success or account management
Demonstrated experience in managing client relationships in relevant sectors.View fit
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Understanding of loyalty and marketing concepts
Strong grasp of campaign performance, attribution, and data analytics.View fit
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Technical product knowledge
Ability to articulate technical requirements to stakeholders effectively.View fit
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