Customer Success Manager
About the job
Contentsquare is seeking a highly motivated Customer Success Manager (CSM) to join the Enterprise Success team in Australia. This job is all about developing long-term client relationships and helping companies achieve their business goals through more human digital experiences. The CSM will be a trusted advisor, ensuring customers realize value from their Contentsquare partnership, which translates into retention and upsell opportunities. The team thrives on collaboration, inclusivity, and a shared commitment to making complex things simpler for everyone involved.
You'll be responsible for
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Developing trusted relationships
Building strong connections with both operational sponsors and Executive Level contacts, becoming a trusted advisor on high-impact digital business topics.📈
Driving adoption and utilization
Working closely with professional services teams to design bespoke adoption and value strategies, ensuring customers effectively use the Contentsquare solutions.🔄
Collaborating with internal teams
Acting as a liaison between customers and internal teams to share product feedback and drive customer-centric improvements.What we're looking for
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Enterprise customer success experience
Extensive experience in high-touch enterprise customer success or account management.View fit
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Analytics and digital solutions knowledge
Strong understanding of analytics, A/B testing, and data-driven decision-making.View fit
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Exceptional communication skills
Outstanding written and oral communication skills for effective client engagement.View fit
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