About the job
The Customer Success Manager at Darktrace plays a pivotal role in managing a diverse portfolio of Commercial and Mid-Market accounts. This position is crucial for driving product adoption and ensuring that customers derive maximum value from their investment in cybersecurity solutions. The team thrives on collaboration and is committed to delivering exceptional customer experiences.
You'll be responsible for
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Managing customer accounts
Overseeing a portfolio of approximately 200 Commercial and Mid-Market accounts to ensure strong adoption and value realization.💡
Identifying upsell opportunities
Recognizing and progressing upsell and cross-sell opportunities to enhance customer value and retention.🤝
Collaborating with internal teams
Working closely with Sales, Technical Resources, and Cyber Threat Analysts to ensure smooth deployments and consistent customer outcomes.Key criteria
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2-5 years in customer success or account management
Experience managing customer relationships and driving value.View
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Strong communication and presentation skills
Ability to engage and influence senior stakeholders effectively.View
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Familiarity with cybersecurity concepts
Understanding of networking or cybersecurity is beneficial.View
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