About the job
The Customer Success Manager job is all about empowering customers to thrive with MongoDB's technology. By acting as a main point of contact, you will leverage your technical and account management skills to build strong relationships and drive effective outcomes. The team values collaboration, autonomy, and a customer-centric approach, making it an exciting opportunity to make a real impact.
You'll be responsible for
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Advising customers
Working as a strategic advisor to customers, providing guidance on MongoDB best practices and technology strategy.đŁ
Collecting feedback
Gathering feedback and identifying roadblocks from customers to inform internal teams.âď¸
Resolving issues
De-escalating and resolving critical customer issues and complaints to find the best solutions.Key criteria
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5+ years in customer success or account management
Demonstrated experience in customer-centric roles is essential.View
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Technical aptitude and curiosity
Understanding of technology concepts is crucial for customer advocacy.View
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Autonomous decision-making skills
Ability to take ownership and drive effective customer outcomes.View
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