About the job
The Customer Success Manager position at Zendesk is a fantastic opportunity to lead the charge in transforming customer experiences through innovative AI solutions. This job is all about being a strategic partner for some of the most recognizable brands in the APAC region, ensuring they leverage cutting-edge technology to achieve their business goals. The team thrives on collaboration, accountability, and a shared commitment to driving success for customers.
You'll be responsible for
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Owning the customer relationship
Taking full accountability for customer health, retention, and advocacy. You are the "CEO" of your book of business, driving success across the unique regional commercial landscape.🚀
Driving AI adoption
Acting as an evangelist for Zendesk’s AI and automation suite. You’ll translate complex technical features into tailored roadmaps that drive real-world ROI for local and global enterprises.🧠
Providing strategic advising
Building deep, consultative partnerships. You’ll advise both technical and non-technical stakeholders on solution fit, configuration, and integration.Key criteria
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5+ years in customer success or experience
Demonstrated experience in driving customer satisfaction and retention.View
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Hands-on SaaS/AI experience
Proven track record in adopting cloud-based or AI solutions.View
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Technical proficiency with CS tools
Skilled in using tools like Gainsight for data analysis.View
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