About the job
The Customer Success Manager position at Sitemate is an exciting opportunity to join a dynamic team in Sydney, focusing on customer activation, retention, and growth. This job is all about building strong relationships with customers and ensuring they derive maximum value from Sitemate’s innovative products. The team thrives on collaboration, transparency, and a fast-paced environment where everyone is encouraged to learn and grow.
You'll be responsible for
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Owning a portfolio of customers
Acting as the main point of contact post-sale, building strong relationships and trust with customers.🚀
Running onboarding and activation
Setting success plans, configuring accounts, training users, and guiding customers to their first wins quickly.🔍
Monitoring account health
Tracking usage signals, sentiment, and risks, then taking action early to prevent churn.Key criteria
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Customer-facing experience
Demonstrated experience in building trust and resolving issues calmly.View
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Clear communication skills
Proven ability to conduct calls and summarize next steps effectively.View
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Strong prioritisation and time management
Experience managing multiple priorities and staying organized.View
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