SafetyCulture27 followers22 jobs

Manager, Customer Success

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaPeople and cultureCustomer successPosted 2 days ago
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About the job

Join a dynamic global tech company that prioritizes making a difference in the lives of our customers. At SafetyCulture, you will be part of a team that embraces innovation and collaboration, focusing on building tools that enhance the work experience for billions of people worldwide. The culture encourages ownership, creativity, and a commitment to continuous improvement, making it an exciting place to grow your career.

You'll be responsible for

🌟

Inspiring, coaching and mentoring a team of Customer Success Managers

Drive adoption, business outcomes, and long-term value for customers through effective leadership.
🤝

Ensuring a proactive and consultative approach to customer engagement

Drive successful renewals and expansion opportunities by engaging with customers effectively.
🏆

Acting as an executive sponsor for key accounts

Model best-in-class engagement and strategic account management to enhance customer relationships.

Key criteria

📈

Customer success team leadership experience

Proven experience building high-performing customer success teams.

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📊

SaaS business model knowledge

Strong understanding of SaaS metrics like GRR and NRR.

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🤝

Excellent communication skills

Demonstrated ability to engage and lead diverse teams.

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Meet the team

About the company

View your fit

5 criteria for this job
Customer success team leadership experience
Proven experience building high-performing customer success teams.

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SaaS business model knowledge
Strong understanding of SaaS metrics like GRR and NRR.

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Excellent communication skills
Demonstrated ability to engage and lead diverse teams.

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Data analysis proficiency
Experience analyzing customer data to drive strategic initiatives.

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Industry experience
Background in sectors like Construction, Manufacturing, or Retail.

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