About the job
The Customer Success Manager at REA Group plays a pivotal role in driving long-term success and retention for a small-to-mid-sized customer base. This job is all about building trusted relationships and ensuring customer satisfaction throughout the entire lifecycle. The team thrives on collaboration and innovation, making a real impact in the property industry.
You'll be responsible for
🚀
Driving Customer Success strategy
Delivering Realtair’s long-term Customer Success strategy to drive adoption, retention, and advocacy.🗺️
Defining customer success
Defining what success means for customers and producing detailed plans outlining a roadmap to achieve that success.🔍
Monitoring customer health
Monitoring customer health and creating risk mitigation plans where needed to ensure ongoing satisfaction.Key criteria
📈
Customer success or account management experience
2+ years in fast-paced environments driving customer retention.View
💡
Commercial mindset
Proven track record improving recurring revenue and adoption.View
🤝
Relationship building skills
Demonstrated ability to foster trust-based relationships.View
View more
