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About the job
The Customer Success Manager position at Xplor is an exciting opportunity to make a real impact in the Fitness & Leisure vertical. This role focuses on enriching customer experiences and helping businesses thrive through our innovative technology solutions. The team values collaboration and is dedicated to supporting each other while working flexibly in a hybrid environment.
You'll be responsible for
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Managing customer accounts
Overseeing existing customers and generating new leads for potential new customers, ensuring their needs are met.📞
Providing customer support
Responding to customer queries and making proactive account management calls to enhance customer experience.🎓
Conducting training sessions
Delivering training to new and existing clients to help them maximize the benefits of our products.Key criteria
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Account management experience
1-2 years of experience managing customer accounts.View
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Fitness industry knowledge
Familiarity with gym operations and management systems.View
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Proactive communication skills
Demonstrated ability to engage customers through calls.View
