Customer Success Manager - SAP Academy for Customer Success - Sydney and Melbourne (Hybrid)
About the job
This job is about becoming a Customer Success Manager at SAP, where you will guide customers through their business journey with innovative solutions. The impact of this job is significant, as it focuses on increasing customer satisfaction and retention while fostering a collaborative environment. The team values continuous learning and personal growth, ensuring that everyone can thrive and succeed.
You'll be responsible for
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Completing a learn-apply program
Successfully finish a 10-month program that enhances support in the customer success management job.🔄
Driving customer retention
Enhancing skills around managing customer retention and realizing value from solutions.👥
Engaging with customers
Working directly with customers to ensure satisfaction and business continuity throughout their journey.Key criteria
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Customer support experience
2–3 years supporting customers and driving business transformation.View
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Business acumen
Demonstrated knowledge of business processes and industries.View
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Strong communication skills
Proven ability to deliver strategic guidance and solutions.View
