Sitemate
5 interested3 jobs

Customer Success Manager, SMB

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 5 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The SMB Customer Success Manager at Sitemate is a vital position that focuses on driving customer activation, retention, and growth within the built world industries. This job offers an exciting opportunity for individuals early in their tech careers who enjoy problem-solving and collaborating with diverse teams. Sitemate fosters a fast-paced, transparent, and innovative work environment where team members are empowered to grow and succeed.

You'll be responsible for

📞

Owning a portfolio of SMB customers

Acting as the main point of contact post-sale, building strong relationships and trust.
🚀

Running onboarding and activation

Setting success plans, configuring accounts, training users, and guiding customers to their first wins quickly.
📈

Driving adoption through proactive check-ins

Engaging with customers through calls, emails, and in-app guidance to ensure they are getting value from the product.

Key criteria

🤝

Customer-facing experience

Demonstrated experience building trust in customer interactions.

View

🗣️

Clear communication skills

Proven ability to summarize next steps and run customer calls.

View

🗓️

Strong prioritisation skills

Experience managing multiple tasks effectively and efficiently.

View

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories

A meaningful career starts with a match

Get started
Apply on Sitemate
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

3 criteria for this job
Customer-facing experience
Demonstrated experience building trust in customer interactions.

View

Clear communication skills
Proven ability to summarize next steps and run customer calls.

View

Strong prioritisation skills
Experience managing multiple tasks effectively and efficiently.

View

Similar jobs

View all
Amazon
Amazon
2027 Customer Success Manager, Amazon Vendor ServicesSydney, NSW · Full-time
This job is about making bold impacts with some of the largest Retail brands on Amazon. As a Customer Success Manager, you will play a crucial role in driving business growth and improving vendor engagement. The team thrives on collaboration, innovation, and a customer-obsessed mindset, ensuring that every day brings new opportunities to learn and grow.
Aircall
Aircall
Small Business Customer Success Manager, APAC MarketSydney, NSW · Full-time
The Customer Success Manager at Aircall plays a vital role in ensuring customers thrive with our AI-powered communication platform. By fostering strong relationships and utilizing data-driven insights, you will help clients maximize their success and satisfaction. Join a dynamic, multicultural team in Sydney, where collaboration and innovation are at the heart of our mission.
LogicMonitor
LogicMonitor
Enterprise Customer Success ManagerSydney, NSW · Full-time
The Customer Success Manager at LogicMonitor is a vital position that focuses on ensuring the success of customers using the LogicMonitor platform. This job is all about building strong relationships, driving adoption, and maximizing the value customers receive from their investment. The team thrives on collaboration, trust, and a shared commitment to excellence, creating an environment where everyone can do their best work and grow together.
Xplor
Xplor
Customer Success ManagerMelbourne, VIC · Full-time
The Customer Success Manager position at Xplor is an exciting opportunity to make a real impact in the Fitness & Leisure vertical. This role focuses on enriching customer experiences and helping businesses thrive through our innovative technology solutions. The team values collaboration and is dedicated to supporting each other while working flexibly in a hybrid environment.