About the job
The Customer Support Specialist job at Doshii is all about supporting hospitality venues using the Doshii platform. This role is crucial in helping merchants onboard, connect, and operate seamlessly within Doshii’s ecosystem of POS, ordering, delivery, and payment partners. Team members work closely with hospitality venues and collaborate with internal teams to ensure high-quality support and practical outcomes for customers.
You'll be responsible for
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Recording and responding to support requests
Handling support requests across email, phone, and chat platforms to ensure timely assistance.📋
Assisting with venue onboarding
Helping venues onboard onto the Doshii platform, including building and mapping menus.🔧
Troubleshooting connectivity issues
Investigating and resolving operational and connectivity issues across integrated partners.Key criteria
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Strong communication skills
Ability to convey information clearly to diverse audiences.View
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Problem-solving experience
Demonstrated experience investigating and resolving technical issues.View
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Customer support background
Experience delivering exceptional support via phone and email.View
