Customer Support Analyst at SafetyCulture

SafetyCulture24 followers15 jobs

Customer Support Analyst

Junior Mid level Full-time Hybrid Sydney NSW, Australia Customer service and support Information technology Posted 6 days ago

Pending fitX of Y criteria met

About the job

This job is all about delivering an exceptional customer experience by helping users navigate complex product issues and maximize their value from our platform. The impact of this role is significant, as it serves as a vital link between SafetyCulture and its customers, ensuring that their needs are met with empathy and expertise. The team thrives on collaboration and innovation, embracing a culture where every idea is valued and growth is a shared journey.

You'll be responsible for

📞

Delivering product support

Deliver fast, helpful, and high-quality product support to customers via live chat, email, and voice channels.

🔍

Troubleshooting issues

Troubleshoot complex product issues and guide users through platform configuration, use cases, and integrations.

⚙️

Supervising AI responses

Supervise and correct AI responses, escalating complex or sensitive issues as needed.

Key criteria

💬

Customer-facing experience in tech or SaaS

Demonstrated experience in customer support roles within tech environments.

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🔍

Troubleshooting complex software issues

Proven ability to analyze logs and patterns to resolve technical problems.

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🗣️

Strong communication skills

Ability to convey technical concepts clearly to diverse audiences.

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Meet the team

Think you're a good fit?See what the hiring team are looking for

About the company

View your fit

5 criteria for this job

Customer-facing experience in tech or SaaS

Demonstrated experience in customer support roles within tech environments.

View

Troubleshooting complex software issues

Proven ability to analyze logs and patterns to resolve technical problems.

View

Strong communication skills

Ability to convey technical concepts clearly to diverse audiences.

View

Customer-first mindset

Passion for helping users achieve success with products.

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Comfort with AI tools

Willingness to adapt to evolving AI-driven support environments.

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