TechnologyOne13 jobs

Support Analyst - Financials

JuniorMid levelFull-timeOfficeBrisbane QLD, AustraliaCustomer service and supportInformation technologyPosted 1 day ago
Pending fitX of Y criteria met

About the job

The Support Analyst - Financials position at TechnologyOne is all about delivering exceptional customer experiences while supporting our innovative ERP software. This job plays a crucial role in ensuring that customers feel valued and empowered as they navigate our Financials product, which streamlines financial management and decision-making. The team thrives on collaboration and creativity, fostering an environment where every interaction counts and contributes to our mission of making life simple for our customers.

Meet the team

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You'll be responsible for

🔧

Owning and resolving customer issues

Acting as the primary contact for customers, ensuring timely resolution of Financial related issues and questions.
🔍

Understanding customer use cases

Performing troubleshooting and providing alternate solutions to enhance customer satisfaction.
📚

Creating knowledge base articles

Developing resources to improve first call resolution and empower customers to self-serve.

Key criteria

💼

Financial ERP systems experience

Experience with financial ERP systems and finance policies is essential.

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🤝

Customer-centric approach

Demonstrated passion for delivering exceptional customer experiences.

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🔍

Troubleshooting skills

Proven ability to analyze and resolve complex customer issues.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Financial ERP systems experience
Experience with financial ERP systems and finance policies is essential.

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Customer-centric approach
Demonstrated passion for delivering exceptional customer experiences.

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Troubleshooting skills
Proven ability to analyze and resolve complex customer issues.

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Knowledge base creation
Experience creating knowledge base articles for customer self-service.

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Understanding of financial concepts
Familiarity with accounts payable, receivable, and financial statements.

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