About the job
The Desktop Support Analyst job is all about delivering an exceptional technology experience for team members at ABN Group. This position plays a vital role in ensuring a stable, efficient, and secure technology environment by diagnosing issues and resolving incidents. The team thrives on collaboration and innovation, creating a supportive atmosphere where everyone can contribute to improving how they work.
You'll be responsible for
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Managing incidents and requests
Accurately record, categorise, prioritise, and resolve incidents within defined SLAs.🔧
Handling hardware and software management
Manage installation, deployment, imaging, and configuration of hardware and licensed software.📞
Providing user administration and support
Offer general user administration, phone support, and onsite assistance as required.Key criteria
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Strong technical foundation
Experience with Microsoft Windows, Active Directory, Exchange, and Office 365View
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PC hardware/software troubleshooting skills
Proven ability to diagnose and resolve technical issues effectivelyView
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ITIL Foundation certification
Certification demonstrating knowledge of IT service management best practicesView
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