Civica17 jobs

Customer Support Analyst - Level 2 - Carelink

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Customer Support Analyst – Level 2 position at Civica is all about delivering exceptional support to customers using Carelink software solutions in the health and community care sector. This job plays a crucial role in ensuring that essential services are delivered effectively and reliably. The team thrives in a collaborative environment, where everyone works together to solve problems and enhance customer experiences.

You'll be responsible for

📞

Delivering customer support

Providing high-quality support to customers using Civica’s Carelink software solutions within the health and community care sector.
🔧

Troubleshooting technical issues

Resolving issues, optimising system usage, and ensuring consistent service delivery aligned to SLA commitments.
📚

Maintaining documentation

Maintaining accurate documentation, including knowledge base articles and support logs.

Key criteria

💻

Customer service experience

Demonstrated experience delivering customer service in IT support environments.

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🔧

Technical troubleshooting skills

Proven ability to troubleshoot and resolve technical issues effectively.

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📊

Software application knowledge

Experience with software applications in enterprise settings is essential.

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5 criteria for this job
Customer service experience
Demonstrated experience delivering customer service in IT support environments.

View

Technical troubleshooting skills
Proven ability to troubleshoot and resolve technical issues effectively.

View

Software application knowledge
Experience with software applications in enterprise settings is essential.

View

Strong communication skills
Ability to explain technical concepts clearly in writing and verbally.

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Documentation maintenance
Experience maintaining accurate documentation and knowledge base articles.

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