Civica17 jobs

Customer Support Analyst - Level 2 - Carelink

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

Civica is on a mission to deliver critical services for citizens worldwide, and as a Customer Support Analyst – Level 2, you will play a vital role in this journey. This job is all about providing high-quality support to customers using Civica’s Carelink software solutions, ensuring that essential services are delivered effectively. The team thrives in a collaborative environment, where everyone is encouraged to grow and make a real difference.

You'll be responsible for

💬

Delivering customer support

Providing high-quality support to customers using Civica’s Carelink software solutions within the health and community care sector
🤝

Collaborating with teams

Working closely with customers and internal teams to resolve issues and optimise system usage
📄

Maintaining documentation

Maintaining accurate documentation, including knowledge base articles and support logs

Key criteria

💻

Customer service experience

Demonstrated experience delivering customer service in IT support environments.

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🔧

Technical troubleshooting skills

Proven ability to troubleshoot and resolve technical issues methodically.

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📊

Software application knowledge

Experience with software applications in enterprise settings is essential.

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5 criteria for this job
Customer service experience
Demonstrated experience delivering customer service in IT support environments.

View

Technical troubleshooting skills
Proven ability to troubleshoot and resolve technical issues methodically.

View

Software application knowledge
Experience with software applications in enterprise settings is essential.

View

Documentation skills
Experience maintaining accurate documentation and knowledge base articles.

View

Collaborative teamwork
Proven capability to work independently and collaboratively in teams.

View