TheirCare Pty Ltd57 jobs

Customer Support Officer

JuniorFull-timeOfficeMelbourne VIC, AustraliaAdministrationBusiness operationsCustomer servicePosted 3 months ago
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About the job

Join a dynamic team at TheirCare, a leading provider in outside school hours care. As a Customer Support Officer, you will play a vital role in ensuring families and school communities feel valued and supported. The team thrives on collaboration and is dedicated to providing ongoing training and career progression opportunities.

You'll be responsible for

📞

Providing customer support

Handling inbound and occasional outbound phone support, answering questions and solving problems with a positive and empathetic approach.
📋

Managing bookings and inquiries

Handling everything from bookings and account administration to billing inquiries.
🗂️

Supporting business operations

Assisting with administrative reporting and other ad-hoc duties to support the team.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service roles is essential.

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🗣️

Exceptional communication skills

Strong verbal and written communication skills are crucial.

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🖥️

Computer proficiency

Confident in using various software systems and tools.

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Meet the team

About the company

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in customer service roles is essential.

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Exceptional communication skills
Strong verbal and written communication skills are crucial.

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Computer proficiency
Confident in using various software systems and tools.

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Organisational skills
Highly organised with strong attention to detail.

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Team collaboration
Ability to work effectively as part of a team.

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