Customer Support Officer
About the job
Join a dynamic team at TheirCare, a leading provider in outside school hours care. As a Customer Support Officer, you will play a vital role in ensuring families and school communities feel valued and supported. The team thrives on collaboration and is dedicated to providing ongoing training and career progression opportunities.
You'll be responsible for
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Providing customer support
Handling inbound and occasional outbound phone support, answering questions and solving problems with a positive and empathetic approach.đ
Managing bookings and inquiries
Handling everything from bookings and account administration to billing inquiries.đď¸
Supporting business operations
Assisting with administrative reporting and other ad-hoc duties to support the team.Key criteria
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Customer service experience
Demonstrated experience in customer service roles is essential.View
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Exceptional communication skills
Strong verbal and written communication skills are crucial.View
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Computer proficiency
Confident in using various software systems and tools.View
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