TheirCare Pty Ltd13 jobs

Customer Support Officer

JuniorFull-timeOfficeMelbourne VIC, AustraliaAdministrationBusiness operationsCustomer servicePosted 5 days ago
View your fit0 of 9 criteria met

About the job

Join a dynamic team at TheirCare, a leading provider in outside school hours care. As a Customer Support Officer, you will play a vital role in ensuring families and school communities feel valued and supported. The team thrives on collaboration and is dedicated to providing ongoing training and career progression opportunities.

You'll be responsible for

📞

Providing customer support

Handling inbound and occasional outbound phone support, answering questions and solving problems with a positive and empathetic approach.
📋

Managing bookings and inquiries

Handling everything from bookings and account administration to billing inquiries.
🗂️

Supporting business operations

Assisting with administrative reporting and other ad-hoc duties to support the team.

What we're looking for

📞

Customer service experience

Demonstrated experience in customer service roles is essential.

View fit

🗣️

Exceptional communication skills

Strong verbal and written communication skills are crucial.

View fit

🖥️

Computer proficiency

Confident in using various software systems and tools.

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View more

Meet the team

About the company

View your fit

0 of 5 criteria met
Customer service experience
Demonstrated experience in customer service roles is essential.

View

Exceptional communication skills
Strong verbal and written communication skills are crucial.

View

Computer proficiency
Confident in using various software systems and tools.

View

Organisational skills
Highly organised with strong attention to detail.

View

Team collaboration
Ability to work effectively as part of a team.

View

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