TheirCare Pty Ltd
Customer Support Officer
JuniorFull-timeOfficeMelbourne VIC, AustraliaAdministrationCustomer serviceIT supportPosted 5 days ago
View your fit0 of 9 criteria met
About the job
The Customer Support Officer is a vital part of the team, delivering first-level IT and campus facility support to ensure a seamless experience for staff and students across Victoria University campuses. This role is all about problem-solving and making a real impact, as you assist with technical issues and support campus facilities. The team thrives on collaboration, continuous improvement, and a customer-first mindset, making it an exciting place to grow and contribute.
You'll be responsible for
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Delivering multi-channel support
Providing first-level IT and campus facility support across phone, email, chat, and in-person channels.๐ฅ๏ธ
Troubleshooting technical issues
Resolving hardware and software issues while ensuring smooth operations for staff and students.๐
Maintaining records
Keeping accurate records and documentation in line with policies to support continuous improvement.What we're looking for
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IT support experience
Demonstrated experience in providing first-level IT support.View fit
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Technical troubleshooting skills
Proven ability to troubleshoot hardware and software issues.View fit
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Multi-channel communication skills
Experience delivering support via phone, email, chat, and in-person.View fit
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