Queensland Government44 followers425 jobs

Customer Support Officer

JuniorMid levelFull-timeHybridBrisbane QLD, AustraliaPosted 5 months agoVerified 12 hours ago
Pending fitX of Y criteria met

About the job

This job is an exciting opportunity to join the customer service desk, providing technical support for client queries and incidents in the enterprise IT environment. The role plays a crucial part in ensuring high levels of customer service while managing a 24-hour service offering. The team values collaboration and effective communication, working together to resolve issues and enhance client satisfaction.

You'll be responsible for

📞

Acting as the first point of contact

Serve as the quality first point of contact for clients, applying service standards to resolve or escalate issues.
🗂️

Maintaining records and documentation

Keep accurate records of incidents and service requests, ensuring proper classification and prioritization.
🔍

Investigating security breaches

Conduct investigations into security breaches and recommend actions in accordance with established procedures.

Key criteria

💻

Proven experience in ICT concepts

Demonstrated understanding of ITIL and incident management practices.

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🛠️

Technical troubleshooting skills

Experience diagnosing desktop, network, and infrastructure issues.

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📞

Strong client service focus

Ability to deliver high-quality support and communication.

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Meet the team

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5 criteria for this job
Proven experience in ICT concepts
Demonstrated understanding of ITIL and incident management practices.

View

Technical troubleshooting skills
Experience diagnosing desktop, network, and infrastructure issues.

View

Strong client service focus
Ability to deliver high-quality support and communication.

View

Experience with Microsoft and Apple technologies
Proficiency in Windows 10, O365, and Active Directory.

View

Security administration knowledge
Understanding of security protocols and incident investigation.

View

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