NSW Department of Climate Change, Energy, the Environment and Water
13 interested18 jobs

Customer Support Officer

JuniorMid levelFull-timeOfficeParramatta NSW 2150, AustraliaPosted 5 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is about shaping the future of New South Wales through better planning and customer experiences. By connecting customers with essential planning services, you will play a crucial role in enhancing their journey. The team values collaboration and supports flexible working arrangements, creating an inclusive environment where everyone can thrive.

You'll be responsible for

📞

Being the first point of contact

Responding to enquiries, providing clear guidance and connecting customers with the right technical expertise.
⚖️

Balancing high enquiry volumes

Managing complex customer needs while keeping service accurate and timely.
🔍

Identifying service improvements

Making processes easier and improving the customer experience.

Key criteria

🗣️

Excellent communication skills

Proven ability to provide clear advice to diverse customers.

View

🧩

Strong problem-solving skills

Experience navigating complex enquiries and developing solutions.

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⏳

Time management expertise

Demonstrated ability to manage competing priorities effectively.

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View more

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5 criteria for this job
Excellent communication skills
Proven ability to provide clear advice to diverse customers.

View

Strong problem-solving skills
Experience navigating complex enquiries and developing solutions.

View

Time management expertise
Demonstrated ability to manage competing priorities effectively.

View

Stakeholder engagement experience
Proven ability to build collaborative relationships across teams.

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Relevant degree or experience
Degree qualification or equivalent relevant experience required.

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