About the job
As a Customer Support Team Leader at Plenti, you will lead a high-performing team dedicated to delivering exceptional support to borrowers and investors. This job is crucial in driving customer satisfaction and operational excellence in a fast-paced fintech environment. The team thrives on collaboration, innovation, and a shared commitment to creating outstanding customer experiences.
You'll be responsible for
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Leading and developing your team
Lead, coach, and mentor the Customer Support team, fostering a culture of accountability, collaboration, and customer-first service.🚀
Driving operational excellence
Oversee day-to-day customer support operations across phone, chat, and email, ensuring service level agreements are consistently achieved.🌟
Delivering outstanding customer experiences
Act as the primary escalation point for complex customer enquiries and complaints, resolving issues with empathy and professionalism.Key criteria
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Team leadership experience
3–5 years leading customer service teams in fast-paced environments.View
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Analytical skills
Proven ability to interpret data and drive improvements.View
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Contact centre operations knowledge
Strong understanding of queue management and SLA compliance.View
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